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Package Components
Overview of Workshop Benefits
Personality:
Appreciating self and others reinforces the value
of individuality while promoting the appreciation
of the gifts of other team members.
Communication is an essential skill for all areas
where soft skills must be employed.
IT staff are generally conflict averse.
Management: However, some conflict is unavoidable, and some is
even constructive as it forces new ways of seeing things.
IT staff struggle with issues of trust and openness.
Collaborative efforts result in more innovative
outcomes than what individuals can achieve alone.
There are long term benefits to be gained from successfully training IT personnel in soft skills.
Benefits: The long-term benefit is increased
acceptance of information and contributing
style of each member of a team, leading
to more effective team sharing.
There will also be a greater appreciation
for and acceptance of the people who will
ultimately use the services of the IT
department.
Communication:
Benefits: End users, managers, and other stakeholders
will be understood better by, and will better
understand, IT personnel when barriers to
communication can be overcome.
The needs of end users will be better met
when the needs are clearly understood.
IT professionals will improve communication
with other members of their team.
Conflict
Benefits: Teams will function more smoothly when
conflict can be surfaced and dealt with openly.
Understanding the source of some conflicts can
help prevent the conflict from occurring in the
first place.
Trust:
Benefits: Developing an honest, open atmosphere
where issues can be dealt with and trust can
be earned will lead to a setting in which
collaboration can take place.
Collaboration:
Benefits: Collaborative efforts reduce rework
because information is shared throughout the
development of a project.
Collaborative efforts help IT professionals
develop products that stay ahead of the
performance curve.
© STResources: 2007