Building High-Performing Teams With Five Key Steps 
          
Our training workshop brings together five very essential components to develop high-
performing IT teams. These five sections are designed to address gaps in the formal 
education of IT personnel, which typically ignores soft skills training. The workshop can 
be tailored to the specific needs of each company. If some of the skills have already 
been developed, a subset of the sections can easily and effectively be used.	
         
Personality Awareness
        
Team members learn to identify and understand differences in how people see and respond 
to the world. Understanding this diversity is a necessary building block in effective team 
development. The purpose is to enhance awareness of self and others as the foundation 
upon which all other team-based skills can be built. Armed with a better self-understanding, 
team members can move toward acknowledging and appreciating the diversity of individuals. 
         
Communication
        
The second step focuses on communication skills. These are necessary for people to interact 
effectively in building interpersonal relationships. Improved communications facilitate 
information sharing with fellow team members and with the end users they serve. 
         
Conflict Resolution
        
When people are together long enough, or when stakes are high, conflicts often develop. 
The third section presents training for conflict management. Conflict management awareness 
and training will improve processes within the teams and with external stakeholders. 
         
Trust
        
After people gain a better understanding of themselves and of others, accept diversity, 
communicate more effectively, and learn to constructively manage conflict, the stage is 
set for genuine trust to develop. The fourth section is designed to help participants 
build trust. Trust, which is needed for true collaboration, cannot happen when trust issues 
are not addressed.
         
Collaboration
        
When all the skills presented in the first four sections are developed, true collaboration 
can take place. Collaboration can be enhanced through training, so a fifth section dedicated to 
collaboration completes the training needed to build effective teams. True collaboration 
exercises the gifts that each team member can contribute to the greater good of the whole, 
allowing the result to be more than the sum of individual contributions from team members.

   
   
   

   © STResources: 2007